grumpyf1

One of these sofa, please - do you do it in "heavily delayed"? “The customer is always right”, the saying goes.  That may well be true, but it would appear some well-known companies are unable to remember that. I’ve encountered two fine examples of big names getting it badly wrong recently, both of which left me considering switching allegiance and frothing at the mouth. First to get their logo emblazoned boldly onto this particular wall of shame is energy supplier NPower. They’ve struggled badly in the past with customer service, regularly appearing way down the rankings when it comes to keeping their punters happy. I still have decidedly un-fond memories of calling them up to change tariffs, then repeatedly having to call them months later as they still hadn’t switched my account and were charging me a higher rate. My current beef revolves around the amount I pay each month for the honour of receiving gas and electricity from them. I have an old house, which g...

I sn’t it comforting to know that, despite all the negative publicity, complaints and anger, some of our largest companies are still arrogant enough to put the customer last? T he energy company at the centre of my story has successfully maintained a track record of coming last in customer satisfaction surveys. I should have guessed further errors were on the cards, after a couple of previous foul-ups had left me baffled as to how anyone could think what they were doing was acceptable. S ure – when you first buy a house and sign-up with the utility firm, they aren’t going to know how much gas you’re going to gobble, or electricity you’ll eat through. After a few years, it seems reasonable to assume they would now have enough data to know that if they needed to vary your direct debit payments, it should only be by a few quid to balance things out. N ot my supplier. 8 years into our ‘relationship’, I’ve had refunds after it turned out I’d massively overpaid, then had my payment ...